Robin had me replace two light bulbs in the kitchen. We have been trying to change all of our lights in the house to "Greenlite" bulbs. GREENLITE The two 60 watt bulbs that were warranted for "9" years made it less than one. We have went through the house and put many of these "green" bulbs in that are a hassle to dispose. I wrote to Greenlite about their policy that actually only assures "2" years and only if you have the printed receipts! I do not know about you, but I do not save all receipts for household goods and cleaning supplies. What a crock! Anyone else out there have problems with Greenlite? This is not the first for our house or our rental, just the first that 2 lights are out at the same time. Pacific Gas & Electric Company sold us on this project, are they liable?
Breaking news: Here is my whining letter and their response:
9 years warranty? My Greenlite's 60 watt's did not make it a year in my kitchen! Your warranty actually is only good for 2 years if you read the fine print with a receipt. Oh yes, we all keep our receipts for household items such as this. Give me a break! I do not keep receipts for hand soap, dish washing liquid, cleaning supplies, lawn care shovels, hoes, baking soda, cleaning pad and everyday use products. And your product takes extra steps to deposit in the trash legally! I wonder how many thousands of people who have fallen for your false information? Please send me replacement 60 watt 4-pack on my word, or I will buy the regular bulbs and publicly announce to my community that your product is a "green" ripoff.
Dear Mr. Marks,
Thank you for your email and for you purchase. We are sorry to hear that the light bulb you purchased has failed. We will be happy to send a replacement to you right away. I realize it does state on the packaging that you should have the proof of purchase and register receipt and you should return it to us, however, in practice we have found that we experience so few issues with our product that it’s not worth it to put customers through all of that trouble. The few failed bulbs we have are replaced easily with a simple email or phone call. You should see your replacement within a week. Please feel free to contact us if you have any other questions or concerns.
Greenlite Lighting Corporation
10 Corporate Park #100
Irvine, CA 92606
So there you have it! Send in your claims for their product and they will send you replacements.
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